Following the latest directive from the provincial Public Health authorities regarding extra containment measures effective immediately and until further notice, we are temporarily closed in an effort to protect our communities from COVID-19.
Because the situation is highly complex and rapidly evolving, we are temporarily closed to the public, but enrolling for limited Summer Day Camps
Many thanks for your understanding and support. Keep Healthy and Be Happy.
Everyone at Kidsapia
An Update on COVID-19 and What We Are Doing
Check our latest Newsletter for the updates on COVID-19, Click Here
Frequently Asked Questions
1. How is Kidsapia protecting visiting customers and its employees and community members from COVID-19?
As stated in our main statement above the management team at Kidsapia is actively monitoring and assessing the evolving health risks posed by COVID-19. We are closely following guidelines and updates from public health organizations, government agencies and global health authorities.
We have already put extra measures and sanitizing protocols in place for our staff to ensure health and hygiene precautions are taken as required. This includes the implementation of more frequent cleaning and disinfecting of our location and all play equipment, particularly high traffic areas and frequently touched objects and surfaces. We have also ensured hand sanitizers are available to all our staff and customers throughout our location.
This continues to be an evolving situation and we will update this guidance as necessary.
2. If you temporarily close your location due to COVID-19, how will I know?
In the event of a disruption, we would post a sign on our front door and will also make an announcement on the homepage of our website, as well as through our newsletter (for all our subscribers) and our social media. You can also check this FAQ section for any developments.
3. If I have a booked party/event can I cancel and get a refund or my deposit?
As per our standard party/event booking policy, deposits are non-refundable. The only exception to this policy that we are making in response to the special COVID-19 situation is that a gift card will be issued in lieu of the deposit paid if the party or event is cancelled with less than 14 days notice. Gift cards have no expiry date and will be equivalent to the full value of the deposit paid.
Additionally, if we at Kidsapia cancel a party/event at any time, due to reasons beyond our control i.e. force majeure (for example due to a public health ruling that requires us to temporarily close the venue or as a precautionary measure to contain the spread of a virus) we will also issue a full refund of the deposit in the form of a gift card (equivalent to the deposit paid).
4. If I have a camp booked and would like to cancel will I get a refund of the camp fees I paid?
Please refer to our standard camp cancellation policy for full details. The only exception to this policy that we are making in response to the special COVID-19 situation is that cancellations by parents with less than 2 days notice will not incur a cancellation fee of $30. In other words, a gift card (equivalent to the full value of the camp fees paid) will be issued for cancellations less than 2 days. Additionally, if we at Kidsapia cancel the camp due to circumstances beyond our control and with less than the usual notice period specified within our standard policy i.e. force majeure (for example due to a public health ruling that requires us to close the venue or as a precautionary measure to contain the spread of a virus) we will also issue a full refund in the form of a gift card in lieu of the fees paid.
Question: If I have a membership, can I get a refund or how is that going to work?
Answer: All kinds of VIP memberships purchased from us are on hold for further notice. This means the expiry date of the membership will be extended to cover any closure times that we have had to implement due to the COVID-19 situation. You are still welcome to come and play during our special opening times (keep an eye on our website and here for the latest information about our opening hours/days).
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1. There is a height requirement in place for the Kidsapia Playground. Kids must be shorter or equal to 48 inches (four feet, or 120 cm) in height to play in this area. Apologies, but no exceptions to this rule can be made under any circumstances.
2. SOCKS are mandatory for all (adults and kids). Sorry, but there are no exceptions.
4. No outside food or drinks are allowed into Kidsapia (anywhere beyond the entrance gate). Any food/drink purchased at Kidsapia must be consumed in the party rooms (during parties) or in our snack bar (not in the carpeted area or inside the playground).
Kidsapia is a unique and innovative Indoor Playground and Family Entertainment Centre in Mississauga, Ontario where kids play to learn and grownups learn to play again.
Little kids from all over the Greater Toronto Area will love the sparkling new moving play structures which literally invite them to play!
This unique Japanese soft play system provides an engaging, enriching and educational play experience for young children. The Kidsapia Play system blends visual appeal with movement to create a unique and stimulating environment.
Our vision is to bring Kidsapia to as many places in the world as possible. Where there are children, there should be Kidsapia.
Each and every Kidsapia location is part of global family. As this net work becomes larger,more and more opportunities will become available for all these locations to interact on world-wide level. To put simply, our vision is for a Kidsapia Earth.
The fun doesn’t stop there. For the more adventurous families, the thrill continues as every member of will have a fabulous time, laughing and playing together, whilst getting a truly refreshing mind and body workout.
Pyjama time (7-9pm)*
Half price on Mon to Thursday evenings
*except on public/statutory holidays. Not applicable to already half priced toddler or reduced rate baby admission.
Monday to Friday: 9:30am to 9:00pm
Saturday and Sunday: 9:30am to 6pm
Kidsapia regular opening hours are as shown above, however our opening days and hours are subject to change based on Erin Mills Mall opening hours, so these may change accordingly. We may also need to change our public opening hours for other reasons such as planned or unplanned maintenance, private or large group events such as school trips. Please call us to confirm our opening hours to avoid disappointment.